CRM as a development platform

Recently, there are hearing a lot about this issue: considering CRM not only as a finished product, but also as a foundation on which to build business applications of any orientation. Whenever there are customers involved and considering that the CRM platform layer includes: Creating entities Relationship management 1-n nn between entities User Interface Builder Query Builder Role-based Security Workflow Engine Working offline Automatic e-mail link Customer Management events Reporting Wizard Import / Export data to Excel Well, we have much of the "plumbing" of the application created for us.I recently attended a Microsoft event in the framework of the Innovation Days on rapid development tools and RAD application where I presented this topic. You can download the PPTs of my part of the event here . Update Another interesting link: the Developer Ramp up kit for Microsoft Dynamics CRM 4.0 contains Powerpoints, videos and documents with laboratories learn step by step to develop CRM.